Answering the same question all day drains even good teams. AI Voice Agents for Customer Service absorb repetitive calls so humans can focus on issues that need judgment and empathy. I’ve noticed tone improve once repetition disappears. Exei supports this without forcing teams to relearn workflows. The work feels more sustainable, which quietly changes everything. https://medium.com/@aidanbutler110/ai-voice-agents-for-customer-service-that-reduce-friction-at-scale-b8a31d6e35be